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Lapland

General Assistant

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About
the Role

As a General Assistant, you will play a vital role in either the successful running of our Restaurants or directly interacting with our guests by serving as a point of contact and addressing any inquiries the guests may have during their time in Lapland.

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It is essential for our General Assistants to be able to maintain a high standard of professionalism, exhibit flexibility when needed and possess a friendly demeanour at all times​

Customer Service

Duties

Whilst out in Lapland you will be assisting in either our restaurants serving the guests their meals, as well as ensuring all restaurants are clean and up to a good standard throughout the day. If you are not part of the the team assisting in our restaurants you will be working very closely with our guests assisting with any questions, complaints, and issues that they may come across during their time with us in Lapland. Within this role, one of the duties will be making sure the guests are happy and looked after during the check in process at the airport and making sure the everything is ready for when the next guests arrive.

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The specific of your position will be decided when in resort during our training process, however your duties will be include one or more of the roles described above.

Customer Service
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