RECRUITMENT
Arctic Star
Become a Part of the Magic
About
the Role
As an Arctic Star, you will play a leading role in guiding our guests on their journey to find Santa. You will serve as their initial point of contact and be responsible for assisting with any enquiries or issues that may arise, whether whilst on the Coach or at one of our designated Santas Little Helper information points.
Applicants are required to demonstrate a high level of organisation, a friendly demeanour and the ability to remain calm in high-pressure situations whilst adapting to unforeseen circumstances.
Your role as an Arctic Star is defined by your initiative, personality and presence, which are essential. Confidence in engaging with large groups of individuals is vital, and proficiency in public speaking, including the use of a microphone, is necessary.
Throughout the duration of your tour, multiple other coaches are also present in resort, making continuous communication among staff imperative.
We are seeking enthusiastic, outgoing individuals who are passionate about creating magical Christmas memories for our guests.
Responsibilities
Responsibilities for this role include, greeting guests upon arrival, beginning the magical narrative whilst transferring guests through the resort, ensuring they are comfortably settled in their accommodation, providing any necessary information regarding their stay and addressing any enquiries or issues that may arise.
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When you are not working on the coach with guests for a scheduled tour, your responsibilities will include providing essential support either at the airport or in resort. This may involve assisting guests at the airport to help ensure everything runs as smoothly and efficiently as possible for all guests, whether they are arriving or departing. You could also be based at our information points, known as Star Points, where you will support guests and assist with any enquiries, concerns or just to be a friendly face throughout the resort.
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Within the application, you will be required to provide a short video audition to introduce yourself and tell us a bit about you. We urge you to take this opportunity to show us why you would make the perfect Arctic Star- Show us your personality, be creative, and have fun! ​​